Terms and Conditions

Dear Valued Guest,

TERMS AND CONDITIONS APPLIED

1. Assumption of Risk

Participants acknowledge that tours conducted in the wild involve inherent risks, including but not limited to unpredictable weather, wildlife encounters, rough terrain, and other natural hazards. LOST BORNEO TOURS is not responsible for any injury, illness, loss, or damage incurred during the tour.

2. Health and Fitness Requirements

Participants must ensure they are in good health and have the necessary fitness level to undertake the tour. Any medical conditions or special requirements must be disclosed at the time of booking. LOST BORNEO TOURS reserves the right to decline participants who may pose a risk to themselves or the group.

3. Booking and Payment

Full payment must be made within 7 days of booking to confirm the tour.

Any booking without payment will be considered unconfirmed.

4. Cancellations and Refunds

As a small company, cancellations affect us, our partners, suppliers, and guides significantly.

No refunds will be issued for cancellations by the participant. However, we will assist with documentation for travel insurance claims.

In the event that LOST BORNEO TOURS cancels the tour due to technical issues on our part, a full refund will be issued to participants.

LOST BORNEO TOURS reserves the right to cancel a tour due to unforeseen and uncontrolled circumstances (e.g., extreme weather, pandemic outbreak, riot, war, or other safety concerns). In such cases, an alternative tour date will be offered.

5. Itinerary Changes

LOST BORNEO TOURS reserves the right to modify the itinerary, with or without notice, if deemed necessary for the safety and well-being of participants, staff, and the environment.

6. Code of Conduct

Participants must follow the instructions of the guides at all times for safety reasons.

Respect for nature, wildlife, and local communities is expected. Littering, disturbance of wildlife, or damage to the environment will not be tolerated.

Any participant engaging in reckless or disruptive behaviour may be removed from the tour without a refund.

7. Travel Insurance

Travel insurance covering trip cancellations, medical emergencies, and personal belongings is strongly recommended.

LOST BORNEO TOURS is not liable for any costs incurred due to unforeseen circumstances such as flight delays, lost luggage, or medical emergencies.

8. Liability Waiver

By participating in the tour, participants agree to release LOST BORNEO TOURS, its staff, and affiliates from any liability arising from accidents, injuries, delays, or loss of personal belongings.

By booking a tour with LOST BORNEO TOURS, participants confirm they have read, understood, and agreed to these terms and conditions.